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Brittany Hodak is an award-winning author, entrepreneur, and customer experience expert who helps businesses turn customers into superfans. Her SUPER Model™ framework has empowered thousands of organizations’ employees to transform customers’ apathy into advocacy.

When her debut book, Creating Superfans, was released, Forbes declared: “If you have customers, you need this book. Period.” A recognized authority on customer experience, Brittany has authored more than 350 articles for top media outlets, including Success, Adweek, and Inc.

As an entrepreneur, Brittany founded and scaled an entertainment agency to eight figures, collaborating with global icons including KISS, Taylor Swift, and Dolly Parton. She created 250 unique collectibles, which collectively sold over 10 million copies worldwide and won dozens of awards. Her work even landed her on Shark Tank, where she received four investment offers.

Brittany’s agency clients included Walmart, Disney, Amazon, and Johnson & Johnson, among other Fortune 100 brands. She was the first Chief Experience Officer at Experience.com and previously led marketing initiatives at Sony Music.

Brittany’s high-energy keynotes blend research-backed insights, compelling storytelling, and real-world applications to inspire attendees at every level of an organization to leverage customer experience as their ultimate competitive advantage.

Her deep pre-event customization and interactive delivery ensure that no two keynotes are alike—yet every one is memorable, actionable, and fun. That’s why organizations including American Express, Keller Williams, Mathnasium, PURE Insurance, and PrimeLending have invited her back to speak time and time again.

VP, Deputy Chief Economist, First American Financial Corporation

‍Odeta Kushi is the deputy chief economist at First American Financial Corporation, a premier provider of title, settlement, and risk solutions for real estate transactions and the leader in the digital transformation of its industry. In this role, Kushi leads the development of analysis, commentary, and forecasts on trends in the real estate and mortgage markets. Kushi’s research focuses on economic trends impacting real estate, including demographic shifts, affordability, and housing supply, as well as monitoring and analyzing quarterly surveys and economic data related to the housing industry.

‍Highly regarded as an industry expert, Kushi regularly delivers keynote presentations at national and international events. Kushi is also a frequent guest on top national and international television and radio programs, including Marketplace, CNBC, Yahoo! Finance, and Reuters TV, offering insights and perspectives on the forces shaping the housing industry. Her research has been published in leading business and industry trade publications, including The Wall Street Journal, U.S. News & World Report, Business Insider, HousingWire, and Inman News.

‍She publishes research and analysis on First American’s Economic Center and co-hosts The REconomy Podcast™ with Chief Economist Mark Fleming. In recognition of her contributions to the industry, Kushi was named a GlobeSt. 2024 Woman of Influence, a HousingWire 2023 Woman of Influence, and a 2023 leading woman in homebuilding by Builder & Developer magazine, among other honors.

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Chase Romano is a Member of Technical Staff at Anthropic, where he works as an Architect supporting the banking sector. Prior to Anthropic, he spent five years as an AI/ML Architect at Snowflake. He also served as a graduate professor in the Master's in Data Science program at UNC Charlotte.

Education has always been Chase's passion. Before entering the technology industry, he taught at Phillip O. Berry Academy of Technology in Charlotte, where he helped pilot one of the first high school data science programs in North Carolina.